Fedele — Cookie Policy and Tracking Technologies
Last updated: April 10, 2026
1. Introduction
This Policy describes how Fedele uses cookies and similar technologies on its website and mobile applications.
Contact: info@fedeleapp.com
2. What are cookies and similar technologies?
Cookies
Cookies are small text files stored on your device when you visit a website. They help websites work properly, improve performance, and provide insights into how visitors use the site.
Similar technologies
In mobile applications, we use technologies similar to cookies:
- Local storage: Data storage on the device
- Secure storage: Encrypted storage for sensitive data
- Analytics SDKs: Tools for understanding app usage
In this Policy, the term "cookies" includes all of these technologies.
3. Scope
This Policy applies to:
- Website: business.fedeleapp.com, customer.fedeleapp.com
- Fedele Business App: for merchants (iOS and Android)
- Fedele Customer App: for customers (iOS and Android)
4. Types of cookies and technologies used
A) On the website
| Category | Description | Examples | Legal basis |
|---|---|---|---|
| Strictly necessary | Essential for the website to function (session, security) | Session cookies, CSRF token | Legitimate interest |
| Analytics | To understand how visitors use the site | Google Analytics, PostHog | Consent |
| Advertising | Advertising measurement and optimisation | Meta Pixel, TikTok Pixel, Google Ads | Consent |
Google Analytics details (website):
- We use Google Analytics for aggregate analysis
- IP anonymisation is enabled
- Duration: up to 24 months (unless deleted earlier)
- Opt-out: install the browser add-on
B) In mobile apps
| Technology | Purpose | App | Data collected |
|---|---|---|---|
| Local cache (Hive) | Performance and offline functionality | Business, Customer | User data, preferences (on device) |
| Secure Storage | Secure storage of session tokens | Business, Customer | Authentication token (encrypted) |
| Firebase Analytics | App usage analysis | Business, Customer | Pseudonymised events, device type |
| Firebase Remote Config | Dynamic configurations | Business | Configuration parameters |
| PostHog | Product analytics and user behaviour | Business | Usage events, user ID, email |
| TikTok Events SDK | Advertising measurement | Business | Conversion events, device info |
| Sentry | Error monitoring | Business, Customer | Crash reports, error logs (no PII) |
5. Third-party provider details in apps
Firebase Analytics (Google)
- Provider: Google LLC
- Purpose: Understand app usage (pages visited, actions, errors)
- Data: Pseudonymised usage events, device type, operating system
- Data NOT collected: Email, name, IP address, or other identifying data
- Retention: Configurable, default 2 months for user data
- Privacy Policy: https://policies.google.com/privacy
Sentry
- Provider: Functional Software, Inc.
- Purpose: Identify and fix app errors
- Data: Crash reports, stack traces, technical device information
- Data NOT collected: IP addresses, email, name, or other personally identifiable data
- Retention: 90 days
- Privacy Policy: https://sentry.io/privacy/
Mapbox (Customer App only)
- Provider: Mapbox, Inc.
- Purpose: Map display and nearby store discovery
- Data: Geolocation coordinates (only when using the map)
- Note: IP anonymised after 30 days, session rotated every 24h
- Privacy Policy: https://www.mapbox.com/legal/privacy
PostHog (Business App and Dashboard)
- Provider: PostHog, Inc. (USA/UK)
- Purpose: Understand product usage, improve onboarding and conversion flows
- Data: User identifier (UUID), email address, usage events (navigation, clicks, conversions), device type, browser, URL
- Data hosting: European Union (eu.i.posthog.com)
- Retention: In accordance with PostHog's EU data retention policies
- Privacy Policy: https://posthog.com/privacy
TikTok Events (Business App and Website)
- Provider: TikTok Inc. / ByteDance Ltd. (USA/China)
- Purpose: Advertising measurement and campaign optimisation
- Data: Page views, conversion events, device information
- Privacy Policy: https://www.tiktok.com/legal/privacy-policy
Stripe (Web Dashboard)
- Provider: Stripe, Inc.
- Purpose: Subscription and payment management via the Stripe Customer Portal
- Data: Email address, payment card details, billing address, transaction history
- Privacy Policy: https://stripe.com/privacy
6. How we control this data
On the website
- Browser settings: You can block or delete cookies from your browser settings
- Cookie banner: On your first visit, we ask for your consent for non-essential cookies
In mobile apps
- System permissions: Some features (e.g., geolocation for Mapbox) require your explicit permission
- Uninstallation: Removing the app deletes all local data
- Analytics opt-out: Contact us at info@fedeleapp.com to request exclusion from analytics tracking
7. Third-party cookies
On our website, we use advertising and measurement technologies (Meta Pixel, TikTok Pixel, Google Ads) only with your consent through our cookie banner.
The third-party cookies/technologies we use are for:
- Analytics and service improvement (Firebase Analytics, PostHog)
- Advertising measurement (Meta Pixel, TikTok Pixel, Google Ads)
- Stability and error correction (Sentry)
- Map functionality (Mapbox)
- Subscription and payment management (Stripe)
8. Data location
- Main servers: Germany (European Union)
- US providers: Firebase, Sentry, Mapbox, Stripe, TikTok. PostHog (USA/UK) hosts data in the EU.
Transfers to the US are protected by:
- EU-US Data Privacy Framework
- Standard Contractual Clauses (SCCs)
9. Data retention
| Technology | Duration |
|---|---|
| Session cookies (website) | Until browser is closed |
| Google Analytics (website) | Up to 24 months |
| Local cache (app) | Until uninstallation |
| Firebase Analytics (app) | 2 months (user data) |
| PostHog (app/web) | Per PostHog EU retention policies |
| Sentry logs (app) | 90 days |
10. Your rights
Under the GDPR, you have the right to:
- Access data collected through these technologies
- Request deletion
- Object to processing
To exercise these rights: info@fedeleapp.com
11. Changes to this Policy
We may update this Cookie Policy periodically. We will publish the updated version with the new date. For significant changes, we will notify you through the website or the app.
12. Contact
For questions about cookies and tracking technologies:
Email: info@fedeleapp.com